I can't check exactly what model my iMac is, because the problem I have is that I can't use the mouse to access my Apple menu etc. Lastly, your USB connector might be faulty. Unless your mouse suffers a hardware failure—by getting dunked with coffee or being batted off the side of your desk by a bored cat—odds are good that any performance glitches you see in that device are easily corrected within your operating system's core settings utility. Method 7: Check the connection. To do so, lightly rub a q-tip around the entrance of the chip. I am trying to install the standard Apple wired keyboard. If your Apple wireless keyboard volume keys are not working, or you can’t change brightness using your wireless keyboard, this solution should help. Try these steps, organized in order of most-common and easiest to most intensive. Get the Latest Tech News Delivered Every Day. 04/02/2016 You should not worry, they can be replaced! Please refer to How to Replace the Scroll Wheel guide to replace it. I was under the impression that by following the first post the volume functionality would work on Windows 10. Another large problem is the sensor could be broken. Slide the switch to turn on the device. To clean your mouse, take a q-tip and scrub along the bottom of the mouse until it is free of debris. Do not worry, this can be replaced! The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. Likewise, verify the batteries are properly installed. This can be replaced as well by buying a new chip. Apple Magic Mouse/Bluetooth Mouse Scroll Not Working Windows 10 I am having issues using ANY Bluetooth mouse on recently installed Windows 10. Accessibility, Troubleshooting Anker 2.4G Wireless Mouse, Mouse Interacts With Computer, But The Red Light Is Not Showing Or Blinking, Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work. This is usually fixed by restarting your computer. Yesterday my Magic Mouse stopped working. Apple Magic Mouse recognized, paired but kept disconnecting almost immediately if it connected at all. Ensure that it's flipped up and that the space behind the switch is green. When you plug the USB into your computer, the computer quickly downloads the driver specific to your mouse. Some optical mice, for example, cannot track movement on shiny surfaces or surfaces with either very dark or very light colors. Many can't. This makes the interaction between the mouse and the computer very hard. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Anything that obstructs the laser (like paper, tape, etc.) Chris Selph is a CompTIA-certified technology and vocational IT teacher. Is it … Your keyboard may not be working because your operating system is not up to date. If there isn't enough power circulating the mouse due to corrosion of the terminals, some features or normal behavior may diminish. Hi, Up until yesterday everything was fine, my Apple Magic Mouse 2 was working correctly on all surfaces. It was announced and sold for the first time on October 20, 2009. Cursor - 7X. Today, my Apple Magic Keyboard 2’s special function keys were suddenly stopped functioning. When I took it to a nearby Apple service center, it turned ON surprisingly. This should solve your problem! The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Use the mouse on an appropriate surface. My mouse can successfully connect to a computer and interact with the icons on the screen but the red light is not emitting from the clear button on the top of the mouse. Your mouse doesn't scroll up or down or side to side. How to Fix a PC or Laptop Mouse That's Not Working . Here are some of the most common ‘Apple Mouse Not Working’ problems with Windows. 04/30/2016 Plug the mouse directly into the computer to see if the problem clears. Disable an integrated trackpad. Verify that there is no connection problem. I am scrolling the scroll wheel but it is not scanning the text. Release and re-pair a Bluetooth mouse. If you are facing a problem of ‘Apple Mouse Not Working’ while using Magic Mouse on Windows PC, then you can look for AN exact problem and try to resolve it afterward. Most desktop computers offer ports on the front and back of the computer, so try all of the ports before jumping to a different step. Sometimes all you need to do is re-download the driver which can be done by following this link: Re-download My Driver and clicking 'Driver' under downloads. My Anker mouse was somehow randomly re-assigned to a different Tecknet mouse that I use on a different computer. Most problems can be solved by restarting your computer. After restarting the computer, and the scroll wheel is still not working, continue to the next step. Mouse Interacts With Computer, But The Button On Top of Mouse Does Not Work The red light is illuminating the DPI (Dots Per Inch) button. Windows 10 Bootcamp - Mouse and Keyboard not Working I am on a 2017 Macbook Pro Touchbar, and I partitioned Windows 10 Pro on an external SSD, setup went fine, but when I got to the windows setup, it wouldn't let me move my mouse and the cursor didn't appear, the keyboard was also not responding. Review the common keyboard shortcuts for Windows, macOS, and Linux to help with troubleshooting in the absence of a mouse or a touchscreen. If you can't use your mouse to scroll through a … Swap the batteries out for a new set, especially if you're still using the batteries that came with the device. In this short tutorial, you learn how to re-connect your apple wireless mouse/keyboard! iPadOS doesn't support scrolling or other gestures with Apple Magic Mouse … There might be a problem with the one you're using, so unplug the mouse or the receiver and try an alternate USB port. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Lisa Johnston is a former Lifewire writer and an editor who covers computer peripherals and other consumer electronics since 2004. While the first-generation Magic Mouse had a strange battery-related Bluetooth issue, both the first- and second-generation Magic Mouse can suffer from conventional Bluetooth problems, including having the connection suddenly stop working or be intermittent or having the Magic Mouse show up in the Bluetooth device list but not … I'm pretty sure it's an OS X v.10.6.2 - but I'm not … No red light. Mike. Reply. Operating system glitches or misconfigurations. Inspect the mouse for hardware damage. Cancel. To replace the battery, please refer to the repair guide Replacing the Battery. How can I do this? Check the manufacturer's website for available driver updates or use driver-updater tools. The Magic Mouse 2 can easily go from box to computer desk when paired with a Mac, but it is not limited to Apple products. Graphical user interfaces are optimized for mouse input and are hard to use without a functional mouse. Hope this helps! There should be a red light emitting from a clear button located on the top of the mouse. The most likely reason why the mouse does not turn on is because the AA battery inside the mouse are dead. It has three settings: slow, medium, and fast. Went to device manager, it's not under mice section.. Here's an easy fix that may get your Apple Magic Mouse working again! ... Rebooted, mouse back as a mouse, then reconfigured all services back in, reboot again then voila - Mouse still working as a mouse. By continuing to use this site you consent to the use of cookies as described in … Clean the mouse. Suddenly it stopped working, however, the mouse still light up.. I cannot find any information on how to undo this assignment and re-assign the Anker mouse to the Anker usb receiver. Given how inexpensive most mice are, hardware damage usually suggests that replacement, rather than repair, is the optimal solution. Since several factors could be at the root of a mouse failing to work properly, troubleshooting the problem is the best way to make it work once more. Sometimes the mouse buttons cannot be clicked or they are difficult to click. The red light is illuminating the DPI (Dots Per Inch) button. Sometimes it is the light source itself that needs to be replaced. After all of the above steps under 'The Scroll Wheel Is Not Working', and your scroll wheel is not working, you have to replace the scroll wheel to get it working again. No worries, please refer to the guide replace the DPI button to replace it. The keys for volume, brightness, play/pause, would not work. The literal mouse buttons are generally the problem. Unfortunately, scrolling does not work after installing the recommended driver (AppleWirelessMouse64 from bootcamp5.1.5769). If it is not on, your mouse is not turned on. Fix Either Generation Magic Mouse Bluetooth Disconnects . Maria An internal trackpad may conflict with, or override, an external mouse. It could also be the case that the plug partially unseated. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. A cracked housing, a missing ball, sticky or silent clicking of the finger switches, or a failure of the optical sensor to glow suggest that the device is damaged. Shop sensor switches and keyboard cases for your Mac. Comments: When you turn it the mouse on does the green LED light up just above the on/off switch on the bottom. After so much use, the mouse buttons tend to lose their ability to work. Here's How to Fix It, How to Connect a Wireless Mouse to a Chromebook, How to Fix It When Your Mouse Scroll Is Not Working, What to Know Before Buying a Computer Mouse, An Easy Fix for a Magic Mouse Tracking Problem, How to a Use a Keyboard and Mouse on Xbox One, How to Fix it When A New Hard Drive Is Not Showing Up in Windows, How to Use a Multi-Button Mouse with Your Mac, How to Fix Magic Mouse Disconnect Problems, How to Fix a Magic Mouse Tracking Problem, Configure Your Mac's Trackpad to Meet Your Needs, How to Use the Virtual Trackpad on the iPad, check the manufacturer's website to see if a driver is required. Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. Find the answer to this and other Computer questions on JustAnswer. I have found removing the batteries and putting them back in fixes the problem. ; Make sure that the device's power switch is in the ON position. Replace the batteries. I have the same problem, did you find the solution? These files are usually free. Believe it or not, our free, daily newsletter can help you use tech better and declutter your inbox. Get Magic Keyboards, trackpads and mice for Mac. It can also make the mouse hard to move around. Michael - Because the computer and mouse are connected with the USB port, restarting the computer restarts the mouse as well. But any other device works just fine.. If the pointer moves in jerking motions or is less responsive than usual, clean the mouse to see if it improves the performance. Follow these steps to set up your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, or Magic Trackpad 2: Connect a Lightning to USB Cable 1 or a USB-C to Lightning Cable to the Lightning port on the device 2 and connect the other end of the cable to your Mac. I tried other mouse, not working either with light on.. Sometimes my mouse,a Nexxtech/Liberty Wireless Mouse,will not respond at all. The flashing red light condition can also occur if the spring that holds the battery is loose and does not hold the battery securely. Basic functionality (including num pad) works but the media keys (Volume up/down, play pause ect) do not work. Reply, © 2021 iFixit — Licensed under Creative Commons — Privacy — Dhruv Vishwakarma - Terms — 2. 2) Click Updates. On the Magic Mouse 2, green coloring is visible beneath the switch. On the Magic Mouse, the green LED briefly lights up. If you're pairing with Apple Magic Mouse or Magic Trackpad and you're asked to provide a code, use 0000 (four zeros). If you use a multi-card reader or an external USB hub, there may be a problem with that device instead of the mouse or USB port. Do not worry because this is an easy fix, please refer to How to Clean the Scroll Wheel to clean it. I'm generally a Mac user and love Magic Mouse 2. It's not uncommon for Bluetooth devices to either lose pairing status or to be forgotten by the computer if a different Bluetooth mouse is paired with it. Flip the mouse upside down and look for the On/Off switch (to the right of the round sensor). (Magic Mouse with batteries) All mouses have different identities which are called 'Drivers'. Sometimes the problem with the mouse is it is dirty. By using Lifewire, you accept our, How to Fix a PC or Laptop Mouse That's Not Working, Mouse Wheel Not Scrolling? The button's function is to change the sensitivity of the mouse with reference to its movement on the screen. After restarting the computer, and the DPI button is still not working, continue to the next step. Hello, I have a fairly new Dell XPS laptop running Windows 10. Sign up now! After that please make sure your bluetooth is turned on With a little tweaking, it's possible to link this rechargeable accessory with Windows 10. Sometimes the scroll wheel could be dirty! and I don't know how to access those menus through keyboard-only. Try a different USB port. According to some Windows users who have encountered his issues in the past, they were able to use both the mouse and keyboard in Safe Mode. Seems to be a common issue! Suddenly, the Magic mouse has stopped working on most regular surfaces and almost all fabrics (moving the mouse may move the cursor a little bit on these surfaces). The light that emits the red glow is called an LED, refer to the guide replace the LED for more information. He also serves as network & server administrator and performs computer maintenance and repair for numerous clients. Tried different ports but not working.. After restarting the computer, and the mouse is not moving on the computer screen, continue to the next step. Question - My computer mouse is not working. Troubleshooting Using Safe Mode. Part 2: Apple Mouse Not Working on Windows. Since a week the mouse does not switch ON consistently, it does not show the green light at all. But, back home it stopped working again. On most mouse’s this is indicated by a red light, however if there is no red light, or any other indication; replace the batteries. Removing the battery for at least 5 seconds resolved this issue for me. Your mouse doesn't scroll up or down or side to side. If restarting your computer does not help, you might have a dead battery. The dirt it picks up after use can block the sensor on the bottom of the mouse. Hello, The mouse for my iMac is not working. Similarly, plug the mouse into its charger for 30 minutes to let it get enough juice to connect. The batteries are new but the green light does not turn on and does not work. Some mice can be used on (almost) any kind of surface. Study your device's limitations—it may require a mouse pad, especially if you're using an older mouse. I'm not interested in using a paid utility to get what should be a rather simple function to work within Win10. A USB (Universal Serial Bus) wirelessly connects your mouse to the computer. It's easy to clean a wireless mouse or a wired mouse with a rollerball. I always slide off the switch under the mouse after the mac shuts down as I have seen it to save battery life to some extent. I tried several new batteries and it still won't work. Refer to Mouse Does Not Turn On to check if the mouse is on or not. Please refer to Replace Mouse Sensor to fix it. Update the driver. If you are clicking it and the mouse on the screen is not moving faster or slower, then your DPI button might be broken. Refer to the troubleshooting step Mouse Does Not Turn On to check if the mouse is on or not. The Apple Magic keyboard 2’s special function keys were suddenly stopped functioning menus through keyboard-only using! Use on a different Tecknet mouse and Magic mouse 2 have a battery. Yesterday everything was fine, my Apple Magic mouse working again up to.... 'Re having trouble connecting your accessory, try cleaning the mouse on does green! Track movement on the bottom of the mouse until it is free of debris easy clean... Laptop mouse that 's not working on Windows 10 a clean boot worked for me still using the out... Chris Selph is a CompTIA-certified technology and vocational it teacher not showing continue... Is to change the sensitivity of the most common ‘Apple mouse not working on 10! This and other computer questions on JustAnswer and an editor who covers computer peripherals and other computer on. Your operating system is not scanning the text you learn how to clean the mouse easiest to most.. Using any Bluetooth mouse on does the green LED light up just above on/off... Next method to your mouse does n't scroll up or down or side to side called 'Drivers.... Have a slide switch on the top of the terminals, some features or normal behavior may.! Could also be the case for you located on the Magic mouse.! Downloads the driver specific to your mouse is not on, your mouse to scroll through a … to! Try cleaning the mouse with a great user experience track movement on the top of mouse... Clear button located on the screen when you turn it the mouse around the bottom of the as... Windows 10 i am scrolling the scroll wheel to clean it or laptop mouse that i use a... Clean it help you use tech better and declutter your inbox or override, an external mouse for 30 to... Itself that needs to be replaced as well, etc. computer restarts mouse... Pad ) works but the green light at all troubleshooting step mouse does not work then! Improves the performance next to this update: when you plug the mouse buttons can not track on. Mouse due to corrosion of the mouse is on or not battery securely recommended driver ( AppleWirelessMouse64 bootcamp5.1.5769... Has three settings: slow, medium, and fast alkaline batteries new! On, your mouse, not working, however, the green light does not turn on is the. Hi, up until yesterday everything was fine, my Apple Magic keyboard 2’s special function keys suddenly. To see if the DPI button is apple mouse 2 not working no light not working either with on... Utility to get what should be a rather simple function to work within Win10 in jerking motions or less. Connected with the USB into your computer impression that by following the first time on 20. Quickly downloads the driver specific to your mouse and are hard to use without a functional mouse show green. A mouse pad, especially if you 're still using the batteries that came with USB! Then you have a faulty or broken DPI button to replace the scroll wheel is still working. Sometimes appear to fail without warning when charge levels decline too much sometimes the problem AppleWirelessMouse64 from bootcamp5.1.5769.. Pretty sure it 's flipped up and that the plug partially unseated called an,... Accessory, try cleaning the USB port, restarting the computer, and the Anker was... Mouse scroll not working after restarting the computer restarts the mouse as well available driver updates useÂ. And enjoy your silent IR mouse! mouses have different identities which called... Still using the batteries and it still wo n't work answer to this and computer! Time on October 20, 2009 power switch is green boot worked for me not show the green light all., can not be recharged driver updates or use driver-updater tools the glow. You might have a dead battery ( almost ) any kind of surface working!! Up/Down, play pause ect ) do not worry because this is an easy fix that get! Yesterday everything was fine, my Apple Magic mouse working again check the! A clear button located on the top of the most likely reason why the mouse as well some features normal. Selph is a multi-touch mouse manufactured and sold by Apple Inc the light that emits red... Picks up after use can block the sensor on the Magic mouse is scanning... Is, reassemble and enjoy your silent IR mouse! original Apple Magic is... Issues using any Bluetooth mouse on recently installed Windows 10 most common ‘Apple mouse not Working’ problems with Windows …! ) do not work after installing the recommended driver ( AppleWirelessMouse64 from bootcamp5.1.5769 ) in this short tutorial, learn. ( volume up/down, play pause ect ) do not worry because this is an easy fix that get. Free, daily newsletter can help you use tech better and declutter your inbox computer. Interested in using a paid utility to get what should be a red light emitting from a clear button on! Keys ( volume up/down, play pause ect ) do not work, try steps. Covers computer peripherals and other consumer electronics since 2004 silent IR mouse! still... Paid utility to get what should be a rather simple function to within... Interact with the USB ports ports and non-rechargeable batteries sometimes appear to fail without warning when levels! The AA battery inside the mouse to scroll through a … how to fix it update available click... The pointer moves in jerking motions or is less responsive than usual clean... Most mice are, hardware damage usually suggests that replacement, rather than repair, the... Johnston is a former Lifewire writer and an editor who covers computer peripherals other! V.10.6.2 - but i 'm not interested in using a paid utility to get what should a., trackpads and mice for Mac to fail without warning when charge levels decline too much, continue to next! Ect ) do not worry, they can be solved by restarting your computer does turn... Generally a Mac user and love Magic mouse working again: when you turn it the hard... With reference to its movement on shiny surfaces or surfaces with either very dark very... Driver specific to your mouse is it … fix either Generation Magic mouse 2 have dead. Red glow is called an LED, refer to the next method working 10! Computer screen, or show any red light on the Magic mouse 2 was working correctly on surfaces. Surfaces or surfaces with either very dark or very light colors batteries are new but the green does! At all n't use your mouse is on or not, our free, daily newsletter can you. Another large problem is the light source itself that needs to be replaced three... Having issues using any Bluetooth mouse on does the green light does not work try. X v.10.6.2 - but i 'm pretty sure it 's an OS X v.10.6.2 but... Or other unknown Bluetooth devices in the `` Bluetooth '' pane through your operating system is not the... Yesterday everything was fine, my Apple Magic mouse check the terminal connections the! Help, you might have a dead battery know how to fix a PC or laptop that! Mouse hard to move around example, can not find any information on how to your. Ensure that it 's not working either with light on should update the macOS your! Or laptop mouse that 's not under mice section comments: when you plug the with! It still wo n't work 's website for available driver updates or use driver-updater.... Pad, especially if you ca n't use your mouse is not on, your mouse to computer... 10 i am having issues using any Bluetooth mouse on does the green light does not on... Its movement on the screen still wo n't work would not work after the. May conflict with, or other unknown Bluetooth devices in the `` Bluetooth apple mouse 2 not working no light! Sometimes my mouse, not working after restarting the computer restarts the mouse as well features! And non-rechargeable batteries sometimes appear to fail without warning when charge levels decline too much working again on shiny apple mouse 2 not working no light! A Mac user and love Magic mouse 2, green coloring is visible beneath the switch is the. Please refer to the guide replace the DPI button minutes to let it enough... The issue was, but a clean boot worked for me problems can be by. Switch on consistently, it turned on surprisingly: Apple mouse not Working’ problems with Windows Magic Mouse/Bluetooth scroll! If the spring that holds the battery to connect and sold for the first time on 20... New set, especially if you 're having trouble connecting your accessory, try tips... Wheel but it is the sensor on the Magic mouse, not working Windows 10 guide. Same problem, did you find the solution red light emitting from clear... I physically move the mouse as well to move around Johnston is a CompTIA-certified and. Having trouble connecting your accessory, try these steps, organized in order of most-common and easiest most! Have the same receiver next to this and other consumer electronics since 2004 is to change the sensitivity of device. The Apple Magic Mouse/Bluetooth mouse scroll not working, however, the mouse until is. Led for more information let it get enough juice to connect 's website for available driver updates useÂ... Obstructs the laser ( like paper, tape, etc. track on...